FAQS

Will I be charged immediately when I place an order?

No, your payment method is not charged at the time you submit your order. The transaction is only processed once your package is fully prepared and transferred to the carrier for dispatch. You will receive a shipping confirmation email at that point, which also serves as confirmation that the payment has been completed.

What are the signature requirements for my delivery?

For most deliveries, the carrier will leave your package without needing a signature. A signature is only required if your order meets one of these conditions:

• The total order value is $500 or more.
• The order includes 5 or more items.

If your order does not meet either of these thresholds, no signature will be requested upon delivery.

Can I modify or cancel my order after it's been placed?

Order details are locked in once you submit them and cannot be changed. If you need to make an adjustment, your only option is to cancel the entire order, provided it is still in the pre-processing phase. Once the order advances to shipping preparation, cancellation is no longer possible. After a successful cancellation, you are free to place a new order with the correct details.

To find out if your order is still eligible for cancellation, contact our Customer Support Team. They can check the current status and guide you through the next steps.