SHIPPING INFORMATION

Once you complete your purchase, an email lands in your inbox right away to confirm we’ve received it. This is the ideal time to review the details. If you spot something that needs a tweak, get in touch with us without delay—ideally before your items enter the preparation stage. After that point, making adjustments becomes significantly more complicated.

How We Prepare Your Items

We believe that what’s inside the box matters just as much as the speed of delivery. That’s why each product is put through a detailed quality check and then packed with care. This step is non-negotiable for us, ensuring your order arrives just as you’d expect. When your cart includes several different items, the time needed to get everything ready is based on the single product that requires the longest preparation. We hold the entire shipment until every piece is accounted for and ready to go, so it all reaches you together.

When Your Package Leaves Our Facility

From our hands to yours, the journey is entrusted to established, dependable carriers selected for their efficiency. We take care of the delivery costs for all products traveling to a broad range of destinations, using a straightforward flat-rate model that means no extra charge for you. There are a few locations, however, that fall outside this complimentary coverage. The overall time you’ll wait is a combination of two separate stages: the preparation period here with us, and the transit time once the carrier takes over. The delivery clock only begins after the package departs from our facility.

What to Do If Something Seems Off

If the progress of your order doesn’t look right or you have a question, the most direct route to a solution is through our Support Center. Opening a ticket there puts you in touch with our team, and a customer service representative will reach out to you personally to help sort things out.